Refund and Exchange Policy
When a refund applies, how to request it, and how long processing takes.
Last updated: 8 September 2026
1. Before sessions start
You may request a full refund within seven days of purchase as long as no session has been attended and no sessions have been consumed. The refund returns to the original payment method.
2. After sessions start
If you attended one or more sessions, the attended sessions are charged at the single-session rate and the remainder of the subscription is refunded. Sessions excused within the window are not counted as consumed.
3. Non-refundable
Sessions missed without notice, free or gifted sessions, and subscriptions older than thirty days with more than half of their sessions consumed.
4. Courses
Full refund up to seven days before the course starts; 50% if less than that; no refund once the course has started. If Faseeh cancels a course, the full amount is refunded within the working days stated below.
5. If the fault is ours
If a session cannot take place because of the teacher or the platform (teacher absence, a technical failure), the session is returned to your balance in full, or refunded in cash if you prefer.
6. How to request
Send your request from the contact page or to Faseeh's email with the invoice number and the reason. We reply within one working day, and approved refunds are processed within 5–10 working days depending on your bank and payment method.
7. Freezing instead of refunding
For travel or illness you may freeze the subscription instead of refunding it: your sessions are preserved and the period is extended by the freeze duration.
To request a refund: info@faseeh.com.sa or Faseeh's WhatsApp — please include your invoice number.