Terms and Conditions of the “Golden Guarantee”
One full month — if you don't see the impact, we refund you in full
Faseeh is committed to the highest standards of educational quality so every participating child gains the greatest possible benefit. Confident in the quality of our programs and teaching staff, we offer the “Golden Guarantee” to all subscribers under the official terms set out below.
Scope of Coverage
The Golden Guarantee applies to all subscription types (monthly, 3-month, or any other plan).
It covers subscriptions to the educational tracks available on Faseeh. It does not cover short training workshops, which are one-off purchases lasting less than a month, so the full-month condition cannot be met.
Eligibility Conditions for a Refund Request
To qualify for a full refund of the subscription value under the Golden Guarantee, all of the following criteria must be met:
Attendance commitment: The student must complete a full educational month from the program start date without unjustified absence, following the schedule set by the platform for that subscription.
Following the teacher's guidance: Full compliance with the teacher's instructions and guidance, and completion of the interactive tasks and activities required during the month.
Request timing: The refund request must be submitted within 3 business days only of the end of the first month of learning (or from the date of the last session in that month); business days are Sunday to Thursday, excluding public holidays. Requests before the month is complete, or after the 3 business days have elapsed, are not accepted.
Usage limit: The customer (or guardian) may use the Golden Guarantee once only. It cannot be reused for future subscriptions or for other children under the same account.
Unpaid subscriptions: The guarantee does not cover subscriptions activated by a gift, a full-discount coupon, or a grant, as there is no amount paid to refund.
Summary of the Golden Guarantee
| Item | Details and requirements |
|---|---|
| Covered subscriptions and tracks | All subscriptions to the educational tracks. Short training workshops are not covered. |
| Attendance and commitment | A full month of attendance plus full compliance with the teacher's guidance and assignments. |
| Request window | Within 3 business days of the end of the first month (date of the last session). |
| Times usable | Once only, per account — covering every child registered under it. |
| Refund method | The amount actually paid is returned to the same payment method used. For instalment payments, the refund is processed through the instalment provider and within its own timeframe. |
How to Submit a Refund Request
If all the above conditions are met and you have not seen the intended educational impact for your child, submit the request as follows:
- 1
Contact the support team through Faseeh's official channels within the stated window (3 business days).
- 2
Provide the request number and account details so the team can verify the attendance record and compliance during the first month.
- 3
The request is processed and the full amount refunded during official working hours once all conditions are verified.
!Important note
These conditions exist so the child's actual educational benefit can be measured: language and interactive skills require continuity and serious commitment through the first month to produce the intended results.
For any question about the Golden Guarantee, reach us through the “Contact us” page.